Grace O. Adunola

Cold Caller & Appointment Setter | Sales Support Specialist

Lagos, Nigeria.

About

Professional Summary
Dynamic and results-driven Cold Caller & Appointment Setter with 5+ years of experience in administrative and customer-facing roles, specializing in lead generation, client acquisition, and CRM-driven sales pipelines. Proven track record of driving revenue growth and operational efficiency across diverse industries (tech, healthcare, finance) in the U.K., U.S.A., and Canada. Expertise in executing high-impact cold outreach campaigns, qualifying prospects via consultative communication, and securing 35%+ appointment booking rates for lead generation, digital marketing, consultation services, and product/service-based projects. Adept at mastering project-specific scripts and adapting to new industries within 24–48 hours, ensuring seamless client alignment and rapid onboarding.

Work

MeetMezzo

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Appointment Setter and Cold Caller

United Kingdom

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Summary

Managed multiple client projects across the U.K., U.S.A., and Canada by utilizing provided leads, initiating cold calls to identify qualified prospects, and scheduling appointments for each project.

Highlights

Conducted cold calls using provided leads to identify qualified prospects for client projects, including lead generation, digital marketing, consultation services, and product/service-based solutions.

Orchestrated end-to-end client engagement by qualifying leads, addressing prospect needs, and scheduling high-value appointments aligned with project goals.

Maintained meticulous records of prospect interactions, follow-ups, and project-specific notes in CRM systems to ensure seamless handoffs to sales teams.

Adapted swiftly to new project scripts and industries, enabling rapid onboarding for diverse client initiatives while maintaining consistent performance metrics.

Chozen Global LLC.

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Onboarding Facilitator (Recruitment)

Austell, Georgia, US

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Summary

Led onboarding and recruitment processes, significantly enhancing new recruit integration and sales team efficiency through strategic support and lead management.

Highlights

Streamlined new recruit onboarding, improving satisfaction by 25% and accelerating integration into sales operations.

Collaborated with sales and recruitment teams to enhance sales conversions, driving a 10% increase in client retention and improving conversion rates through better lead vetting.

Managed high volumes of inbound calls, qualifying prospects based on company criteria, resulting in a 20% increase in sales-ready leads.

Optimized appointment scheduling for sales teams, reducing booking time by 15% and boosting overall team productivity.

Hyperlead Generator

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Cold Caller/ Appointment Setter

Manila, Philippines, Philippines

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Summary

Drove sales pipeline growth by consistently scheduling qualified appointments and playing a key role in deal finalization and contract negotiations.

Highlights

Scheduled over 15 pre-qualified appointments weekly with realtors, contributing to an average of 2-3 closed deals per week.

Achieved exceptional sales results within three months, leading to a promotion to Sales Closer, where responsibilities included finalizing financial deals and negotiating contracts.

Persuasively engaged clients to secure agreements, demonstrating strong negotiation and closing skills.

2023 Golden Equity Investments

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Cold Caller/ Appointment Setter

Atlanta, Georgia, US

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Summary

Executed comprehensive cold calling and outreach strategies, successfully closing over 100 sales and qualifying leads for follow-up.

Highlights

Closed over 100 sales by delivering persuasive sales scripts via outbound/inbound calls, SMS, and email campaigns to potential homeowners.

Pre-qualified motivated leads and efficiently scheduled appointments for follow-up meetings and showings.

Alpha Intelligent Technology Co., Ltd.

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Virtual Assistant (Customer Support)

Beijing, China, China

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Summary

Provided high-quality, responsive customer support and administrative coordination for clients across hospitality and medical industries.

Highlights

Delivered responsive, high-quality customer support, adapting communication styles to meet industry-specific needs and compliance standards for clients in hospitality and medical sectors.

Coordinated effectively with internal teams to ensure timely resolution of customer inquiries and issues.

Maintained accurate records of interactions, follow-ups, and feedback, contributing to continuous service improvement and upholding commitment to expert service.

Vantage Certifications

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Cold Caller/ Appointment Setter

Lagos, Lagos, Nigeria

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Summary

Generated sales and qualified leads through targeted outreach campaigns, securing appointments for potential trainees.

Highlights

Closed over 100 sales by engaging potential trainees through multi-channel outreach including calls, SMS, and email campaigns.

Successfully pre-qualified motivated leads and scheduled appointments for follow-up meetings and showings.

Education

University of Ibadan

Oyo State, Oyo State, Nigeria
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B.A. European Studies (German)

Certificates

Virtual Assistant Fundamentals

ALX AFRICA

Skills

Core Competencies

Administrative Support, Customer Relationship Management (CRM), Communication, Interpersonal Skills, Problem Solving, Time Management, Cold Calling, Appointment Setting, Sales Support, Virtual Collaboration, Organization, Lead Qualification, Client Retention, Negotiation, Contract Management, Workflow Optimization, Client Relationship Management, Cross-functional Collaboration.

Software & Tools

Microsoft Office Suite, Google Workspace, Trello, Calendly, Zoom, Go High Level, Zoho, Slack, Batch Lead Dialer.